Returns and Exchange
Thanks for shopping at Supercalla. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at Supercalla Online or on the phone with the Supercalla Support Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Supercalla Shop” in this policy.)
As with any shopping experience, there are terms and conditions that apply to transactions at an Supercalla Shop. Please note that by placing an order with the Supercalla Shop, you agree to the terms set forth below.
Standard Exchange Policy
All products purchased at Supercalla Shop cannot be returned or exchanged under these Terms. Exceptions for exchange will be allowed for defective products only. If you believe that your product is defective, please email our support team at firstname.lastname@example.org. If Supercalla determines, in its sole discretion, that the product is defective, you will be eligible to exchange your product. Supercalla reserves the right to test your defective products.
To send back a product eligible for exchange, simply follow the instruction of Supercalla Shop Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 7 days of the date you receive the product.
Shipping & Delivery
We offer FREE international shipping for all products purchased at Supercalla Shop. Items are shipped using an international courier or registered post and will provide you with a tracking number. As we have a number of different factories, warehouses and offices around the world, items can come from any of these locations. This will largely depend on stock levels and geographical distance. Please note that transit times can vary greatly, especially during the current COVID-19 pandemic. Typical transit times can be anything from 10-45 days, so we ask for your patience. Unfortunately, once a parcel leaves our warehouse we have no control over it. If the tracking number we provide isn’t updated in a timely manner, you can contact your local post office for assistance as they will usually be able to provide more detail.